Order before 4:00pm on Monday - Thursday and you will receive next working day*.
Orders made before 4:00pm on Friday's will be with you the following Monday*.
Orders made after 4:00pm on Friday's will be delivered to you on the following Tuesday*.

*Unless the product has a 48 hour or Pick up only tab or you have arranged a Saturday delivery with us For detailed information please click here.

They will come back the day after to reattempt delivery. They will attempt delivery 3 times and leave a card each time they cannot complete delivery. If you leave a note on the door most driver will follow your instructions but this is up to the driver's discretion.

Yes, for insurance a signature is required.

We use and have used Parcel Force for 10 years and find them to be extremely reliable. All courier companies have problems time to time but we have a large account with Parcel Force and they sort issues extremely quickly if they do arise.

Yes, you will receive a direct link from ParcelForce in the evening to track your order from 6pm local time on the day of despatching the item.

Yes, we offer this service.

Yes, please call us to make this special arrangement.

Yes, if broken in transit you need to contact us within 48 hours. We shall then send you a brand new item and pick up the damaged item free of charge.

Yes, 5 or 10 years (depending on product) no quibble no fuss and exchanged the next day for free if stock available.

Yes, Diamond X Collection is the only brand in the UK to have easy replaceable led strips that can be replaced extremely easily without having to take the mirror off the wall!

Yes, but please do not install the mirror! Returned product must be complete, unused and in 'as new' condition (if you have opened the box to examine the product you must have done so without damaging or marking the product). It should be returned with the original box, packing and accessories. You can return the item by yourself or we can arrange collection (on both cases customer will cover the return cost).

You need to wave your hand 3-6 inches away to activate/deactivate.

No, it's an infra red sensor not a motion sensor. You need to physically wave your hand near the sensor.

The sensor is located on the bottom/side of the frame and not on the front of the glass. You can rotate all of our mirrors and if you do this the sensor will naturally change position.

Yes, please click here to download the instruction it's extremely easy!

Yes, the shaver socket operates with an independent rocker switch, so you can charge shaver/toothbrush with the mirror lights off.

As long as your toothbrush comes with a standard UK shaver charger.

Please check item description for this information

Shaver sockets are fixed in the positions as mentioned under “Technical info” section for each product.

Dependent on ambient conditions and demister pad size used on each model.

The demister pad works automatically when the lights are turned on and off.

The mirror front will heat up and demist.

The average life is 120,000 hours.

We can replace LED's free of charge within the 10 year period.

You need to wave your hand 3-6 inches away from the sensor to activate.

No, the LED's need to be turned off manually.

LEDs use less electricity and are thus less expensive to power, making eco-friendly lighting an easy and affordable upgrade.

The difference is purely just the bulbs used. The difference means that LEDs create the same amount of light using less electricity, are safer because they can't burn anyone, last longer, and are more durable.

Yes, all of our mirrors can be rotated.

No, the mirror is perfectly clear reflective mirror glass.

Yes, it has a 2mm beveled edge.

Yes

Yes!

All hinges on our cabinets are fixed so cannot be reversed

The ambient lighting (one single colour) must work with the mirror whereas the RGB version can be operated separately.

We can only offer bespoke/custom sizes if there is a bulk order.